CCW Nashville Presents:
Online Event
Modernizing Service Experiences With AI & Digital
Countdown
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Hours
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Why Attend
Modern customers expect modern experiences. Gone are the days when customers were willing to jump through hoops to contact customer service — individuals now expect agents to proactively address their concerns and meet their ever-changing needs, entering interactions with empathy and all-encompassing support.
However, all too many companies are still not equipped to deliver the level of service customers now wholly expect. Without a strategic plan for optimizing and improving, companies will continue to fail when it comes to modern experiences.
This event will help companies fully realize the true benefits seamless, intuitive and powerful technology can have on their customer and employee experience. As we uncover the advantages innovative solutions have had on the customer contact industry, we can begin to shape and elevate the future of CX across all industries.
Speakers will share their experience rebuilding contact center operations and modernizing experiences for a new era of support.
However, all too many companies are still not equipped to deliver the level of service customers now wholly expect. Without a strategic plan for optimizing and improving, companies will continue to fail when it comes to modern experiences.
This event will help companies fully realize the true benefits seamless, intuitive and powerful technology can have on their customer and employee experience. As we uncover the advantages innovative solutions have had on the customer contact industry, we can begin to shape and elevate the future of CX across all industries.
Speakers will share their experience rebuilding contact center operations and modernizing experiences for a new era of support.
Free Content
Employee Experience Playbook for Customer Contact
This playbook reveals the 3 key findings to increase customer contact employee experience and satisfaction.
2023-2024 Customer Contact Executive Benchmarking Report
As budgeting and strategic planning for 2024 begin, it is critical for leaders to compare their priority list with peers.
2023 June Market Study: CX Trends, Challenges & Opportunities
CCW Digital’s Annual Consumer Preferences Survey reveals that customer experiences are actually regressing, with brands continuing to miss the mark in critical areas like personalization and convenience.
Event Sponsors
Become a CCW Digital Sponsor
Our vendor partners get exclusive access to our active 150,000 member community. Find out how CCW Digital can help you strengthen your brand, develop your thought leadership initiatives and build sales pipelines. Learn more and become a sponsor today.
