Contact centers are experiencing a tremendous amount of innovation with the advent of new AI capabilities and digital engagement channels. The combination of these technologies is expanding how customers can interact with leading brands and is helping to make the job of the contact center agent easier and more productive.
During this fireside chat, youโll hear from two contact center experts that discuss the growing importance of AI and how these technologies will span across all modes of communications including voice, email, SMS, messaging, and more.
In this session you will:
ยท Learn the latest AI features and capabilities
ยท Understand how AI can be implemented to improve productivity and efficiency
ยท Discuss how expanded digital channels is expanding customer loyalty and satisfaction
ยท Come away with ideas for how you can apply AI and digital best practices within your own contact center
Generative AI has created exciting new opportunities to elevate and automate customer service and knowledge management (KM). What are the practical customer service use-cases for generative AI? How can you mitigate risk and maximize value? Attend our session to find out.