About our online events

Our Online Events are a series of sessions that run from 12-3 PM ET across three days. 

  • Sessions led by industry leaders and influencers
  • Case study examples that will help get you ahead of the curve 
  • New technologies and best practices
  • Answers to your key questions
On-demand available

All events are recorded for viewing access after the conclusion of the event. Just register below and we'll send them to you!

Why attend

Thanks to previous ramifications of the COVID-19 pandemic, technological advancements have recently been expedited at unprecedented rates, giving us more instantaneous resources to engage customers. 

Business Continuity Planning (BCP) quickly emerged as one of the hottest topics in not only the contact center, but the entire customer experience landscape. Throughout the chaotic year of 2020, customer-centric organizations and digital pioneers have shifted miraculously, demonstrating surgical transformation, modified customer contact operations, and revolutionary Business Continuity plans. 

With world-class industry leaders, analysts and speakers, CCW Digital’s online event, Business Continuity for Customer Contact, will give you the resources, cutting-edge insights and case-study driven analysis you need to transform how your organization communicates with customers. Enjoy the experience.

Session Topics Include:

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Building an Efficient 
Self-Service Model for Frictionless CX

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Preparing Agents for the “Key Moment of Truth”

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Building a Better Customer Journey – When to Use Which Channel

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Enhancing Conversational AI and Customer Data Aggregation

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The Hottest Revenue-Driving Metrics in Today’s Contact Center

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Increasing Productivity Through Employee Engagement