Thanks to previous ramifications of the COVID-19 pandemic, technological advancements have recently been expedited at unprecedented rates, giving us more instantaneous resources to engage customers.
Business Continuity Planning (BCP) quickly emerged as one of the hottest topics in not only the contact center, but the entire customer experience landscape. Throughout the chaotic year of 2020, customer-centric organizations and digital pioneers have shifted miraculously, demonstrating surgical transformation, modified customer contact operations, and revolutionary Business Continuity plans.
With world-class industry leaders, analysts and speakers, CCW Digital’s online event, Business Continuity for Customer Contact, will give you the resources, cutting-edge insights and case-study driven analysis you need to transform how your organization communicates with customers. Enjoy the experience.
Preparing Agents for the “Key Moment of Truth”
Building a Better Customer Journey – When to Use Which Channel
The Hottest Revenue-Driving Metrics in Today’s Contact Center
Increasing Productivity Through Employee Engagement