Reimagining Service Experiences

Customers care more about the service experience than they ever have, but brands continue to underperform. CCW Digital research confirms that pain points like wait times, complicated journeys, and impersonal interactions are as common as - if not more common than - they ever have been.
 
The time has come to not only eliminate these pain points but begin adding value to the experience. Reimagining Service Experiences will reveal how companies are achieving this goal by leveraging stronger customer data, intelligent automation, better experience design, innovative workforce management practices, and agile contact center platforms.
 
The event will include ample discussion on the idea of business continuity, ensuring that no change prevents a business from excelling at every phase of the service experience.