22-23 August 2017
Radisson Blu Hotel, Nairobi, Kenya
2017 featured speakers
Head of Contact Center
Etisalat Nigeria
Head of Contact Experience
Airtel Networks Kenya Ltd
East Africa Call Center Manager
UAP – Old Mutual Group
Senior Vice President, Head – Credit & Contact Operations
Emirates NBD
General Manager, Development Asset Management & Operations Barangaroo
Lendlease
Redefining contact centres in the age of digital transformation
Your contact centre is under attack! The rising BPO industry in East Africa, digital transformation, tech-savvy customers and social media are just some of the factors that will impact your business in the coming months. So how do you use this to your advantage, and more importantly, how do you succeed? Well, it is all about arming your contact centre and your agents with the required tools, technologies and training.
If you want to succeed in the digital age, then join us for the 2nd Call Centre Africa Conference (22-24 August 2017, Nairobi, Kenya) where leading call centre managers will come together to share case studies, ideas and best practices to drive continuous improvement and help you tap into new opportunities to improve customer experience and transform from a cost to a profit centre.
Why should you attend?
Is it right for you? Explore latest innovations, strategies and technologies for successful contact centre transformation
Turn your inbound call centre into a money-making outbound machine so that you don’t simply respond to complaints – you drive revenue and satisfy management
Build seamless omni-channel experiences for your digital-savvy customers
Unveil the future of contact centre technologies and how to implement it within your organisation
Learn how you can better train and motivate your team for improved results on and off the phone
Learn how you can generate revenue in your banks despite 4% interest capping in Kenya
See what our past attendees had to say
Who should attend?
- Call Centre Directors, Managers, Supervisors and Representatives
- Contact Centre Heads
- ICT Experts and Advisors
- Customer Care Team Leaders and Managers
- Directors of Operations
- Directors of Customer Support
- Customer Experience Managers
- Recruitment and Training Managers
From the following industries:
- Banks
- Insurance Companies
- Telecoms
- IT
- Government
- Aviation
- Healthcare
- E-commerce
- Retail
From:
- ACCA Global
- Barclays Bank of Kenya
- BBOXX
- Bridge International Academies
- ContactCentreSmart
- Diamond Bank PLC
- DIB Bank Kenya
- Direct Channel Simbatech
- Ecom Services Limited
- Emphasis Services Limited
- Etisalat Nigeria
- Expert Flow
- I&M Bank Limited
- Internet Solutions
- KCB Bank
- Kenya Power And Lighting Company
- Mascom Wireless Pty Limited
- Mobisol UK Limited
- MTN Nigeria Telecommunications
- National Bank of Kenya
- National Microfinance Bank PLC
- Nigerian Communications Commission
- Off.Grid:Electric
- Oxygen8 Group
- Safaricom Limited
- Sema Mobile Services Limited
- Simbanet Com
- Stima Sacco
- Teleopti
- UAP - Old Mutual Group
Infographic - Changing Landscape of Contact Centres in Africa
Download this infographic to understand the top challenges affecting the African CC industry's progress, as well as the key solutions and technological means of securing their digitised future.
