Chief Customer Officer Exchange

Chief Customer Officer Exchange is a premium, invitation-only event built for today's most senior CCO Leaders.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle1 Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

Past Speakers

Steve Grycuk

Chief Experience Officer
Dow Jones

Jackson Jeyanayagam

Chief Marketing Officer

Alex Otrezov

Head of Search & Experimentation

Jane Henshaw

Head of Digital Research

Lisa Nance

Vice President, Client Experience Manager Client Onboarding and Service Delivery
Texas Capital Bank

Nicolle Paradise

Senior Director of Client Experience

Avis Faldu

Vice President Customer Experience

Martha Spencer

VP, Student Success Global Operations
Laureate Education

Sponsors & Exhibitors
Media Partners