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Join the CCW Community

Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. The CCW community came together for CCW At Home and gleaned best practices for organizational resiliency and business continuity. Find out what you missed and learn more from the customer contact experts.

Key Topics

  • Leading a Remote Workforce
  • Essential Areas of Focus for Business Continuity Planning
  • Expanding Digital Services and Automated Customer Self Service Tools
  • Build A Ramp-Up Plan for Post COVID-19 Operations
  • Defining Remote Work Expectations for BPOs
  • Develop Contact Prioritization Scheme to Support Customers Immediate Needs

Featured Speakers

Become a Valued CCW Sponsor

Find out how being part of Customer Contact Week will provide you with the opportunity you need to meet prospects & grow your customer base. 

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