The Virtual Companion to CCW Las Vegas

We’re bringing the best of CCW to you – join us for Customer Contact Week in Las Vegas and at home. Learn from the most innovative brands in the world. Discover the latest CX technology. Join sessions on today’s challenges, priorities and focuses impacting customer contact executives and business leaders most. Stay tuned for the full agenda!

Workshop Week:  Tuesday, August 11 - Thursday, August 13
Think Tank Week:  Tuesday, August 18 - Thursday, August 20
Main Conference & Expo:  Wednesday, August 26 - Thursday, August 27

Why Attend

Organizations are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. Attend CCW At Home to glean best practices and benchmark strategies for organizational resiliency and business continuity from the comfort of your workspace.

Key Topics

  • Leading a Remote Workforce
  • Essential Areas of Focus for Business Continuity Planning
  • Expanding Digital Services and Automated Customer Self Service Tools
  • Build A Ramp-Up Plan for Post COVID-19 Operations
  • Defining Remote Work Expectations for BPOs
  • Develop Contact Prioritization Scheme to Support Customers Immediate Needs

Featured Speakers

Participate alongside friends and colleagues!

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Get Social with CCW

After you register, share your participation with your network and join the CCW social community by using hashtags #CCWAtHome or #CustomerContactWeek. Plus follow us @customercontactweek!

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Register your team

CCW At Home registrations are for individual access only. The good news: it's completely free! Use the link below to share CCW At Home registration with your colleagues. Just replace the recipient email in the pop up!

@CustomerContactWeek #CCWVegas20

End User vs. Vendor Attendance Qualifications

All attendees will be evaluated based on the below qualifications.

End User

An individual responsible for evaluating, purchasing or managing resources, products and/or services for their organization’s internal usage. An end user organization does not offer products, services or solutions associated with the domain of the customer contact or CX. No restrictions based on title, seniority, experience, company, or industry.

Vendor

An individual from a company that offers customer management products or solutions regardless of the role, responsibility, or job title of the executive considering attendance. This includes but is not limited to Customer Management Technology, Outsourcing Services, Consulting Services, and Customer Management Hardware or Software. It is at sole discretion of the CCW staff to determine eligibility by considering these guidelines.