Meet the CCW At Home Speakers

Celebrity Headliners


Rebecca Jarvis
Rebecca Jarvis
Chief Business, Economics and Technology Correspondent
ABC News
Pam Oliver
Pam Oliver
Senior Correspondent and FOX NFL Reporter
Fox Sports

Speakers


Michael Brown
Michael Brown
Former Chief Design Officer
Dick's Sporting Goods
Ziv Barzilay
Ziv Barzilay
Director of Product Marketing
Salesforce
Jenn Langille
Jenn Langille
Enterprise Service Cloud Specialist
Salesforce
Jim Whatton
Jim Whatton
VP, Americas Solution Consulting Organization
Genesys
Robert Beasley
Robert Beasley
Director, Strategic Solutions
Genesys
Bryan Ennis
Bryan Ennis
Vice President, Product
CarMax
Mark Abramowitz
Mark Abramowitz
SVP Product Marketing, Service Cloud
Salesforce
Julian Armington
Senior Director, Service Cloud Product Marketing
Salesforce
Allison Johnson Bryan
Allison Johnson Bryan
Director, Product Marketing
Salesforce
Emily Kofsky
Emily Kofsky
Senior Director, Product Marketing
Salesforce
Milin Mathur
Milin Mathur
VP of Technology
Pearson
Todd Wickens
Todd Wickens
Sr Manager, Product Marketing and Enablement
Salesforce
Matt Dixon
Matt Dixon
Chief Product & Research Officer
Tethr
Devin Mills
Devin Mills
Head of Solution Strategy - CX
Qualtrics
Lexie Welch
Lexie Welch
Sr. Marketing Analyst
Allianz Partners
Heidi Celeghin
Heidi Celeghin
Global Head of CX Strategy for Products
Qualtrics
Maggie Butler
Maggie Butler
Director Customer Experience
Allianz Partners
Abdul Rastagar
Abdul Rastagar
Director of Healthcare Solutions
Talkdesk
Elias Farah
Elias Farah
CEO
MEDFAR
Cory Haynes
Cory Haynes
Vice President, Financial Services
Talkdesk
Sheila McGee-Smith
Sheila McGee-Smith
President and Principal Analyst
McGee-Smith Analytics
Gabe Larsen
Gabe Larsen
Head of Growth
Kustomer
Ciaran P. Doyle
Ciaran P. Doyle
Watson Assistant, Product Marketing Lead
IBM
Karen Mehal
Karen Mehal
VP, Field Service Lightning
Salesforce
Ellen Klebanov
Ellen Klebanov
Sr. Manager, eCommerce
Comcast
Adam Borst
Adam Borst
Microsoft Dynamics 365 Customer Care Practice Director
PowerObjects
Scotty Werner
Scotty Werner
Customer Experience Executive
CCW Influencer
Tony Morrison
Tony Morrison
CEO
CoDev
Dr. Jacob Burdis
Dr. Jacob Burdis
Chief Strategy Officer & Co-founder
Emmersion
Patrick Quinlan
Patrick Quinlan
Sr. Manager, Self-Service & Analytics
Citrix Technical Support
Vanessa J-Douglas
Vanessa J-Douglas
Employee Experience Director
Alorica
Albertha Turner
Albertha Turner
Training Vice President
Alorica
Colleen Beers
Colleen Beers
President, North America and Europe
Alorica
Brian Solis
Brian Solis
VP, Global Innovation Evangelist
Salesforce
Austin Wagner
Austin Wagner
Sr. Sales Engineering Manager
Neustar
Shannon Burch
Shannon Burch
Co-Founder & Chief Content Creator
Brilliantly Forward
Jerry Campbell
Jerry Campbell
Sr. Customer Experience Manager
7-Eleven
Simon Copcutt
Simon Copcutt
Head of Strategic Account
Customer Management Practice
Michael DeJager
Michael DeJager
Principal Analyst & Head of Product Development
Customer Management Practice
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
Rockstar CX
Lance Gruner
Lance Gruner
EVP, Global Customer Care
Mastercard
Pete Hamlin
Pete Hamlin
Senior Director of Business Intelligence
Avadyne Health
Colin Haupt
Colin Haupt
SVP, Employee Engagement and Experience
PURE Group of Insurance
Nicole Lawler
Nicole Lawler
Senior Product Marketing Manager
Bold360 by LogMeIn
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Jami Kalmbach
Jami Kalmbach
Customer Success Director
CallMiner
Erica Kelly
Erica Kelly
Director Global Sales, Strategy and Support
Verizon
Sandy Ko
Sandy Ko
Senior Analyst & Conference Director
Customer Management Practice
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Eric Esguerra
Eric Esguerra
Vice President of Customer Service & Operations
Miele
Mike Bowman
Mike Bowman
Sr. Contact Center Manager
ECSI
Roger Lee
Roger Lee
Vice President, Customer Success
Gridspace
Meredith Molloy
Meredith Molloy
Director, Customer Success
Delegate
Shep Hyken
Shep Hyken
Chief Amazement Officer
CCW Influencer
Ali Lichtenstein
Ali Lichtenstein
Director, Customer Experience Design
Dow Jones
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Brian Dennis
Brian Dennis
Author
If the Customer’s the Copilot, You’re in the Wrong Seat
Vit Horky
Vit Horky
Sr. Director Digital Experience
NICE inContact
Patrick Ebrahimian
Patrick Ebrahimian
Director of Transformation
UnitedLex Corproation
Greg DeVore
Greg DeVore
CEO
ScreenSteps
Marc Hutchinson
Marc Hutchinson
Director, Service Cloud Innovation
Salesforce
Lauren Maschio
Lauren Maschio
Senior Product Marketing Manager
NICE
Wilfred Busby
Wilfred Busby
SVP, Human Resources
St. Jude's Research Hospital
Gabriele Masili
Gabriele Masili
VP & CTO, Customer Experience & Success
Microsoft
Simon Harrisson
Simon Harrisson
Chief Marketing Officer
Avaya
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Max Ball
Max Ball
Director, Product Marketing
RingCentral
Richard English
Richard English
Managing Director
Avaya
Matt Dixon
Matt Dixon
Chief Product & Research Officer
Tethr
Luke Williams
Luke Williams
SVP, Distinguished Principal Analyst - XM Institute
Qualtrics
John Hernandez
John Hernandez
SVP and GM
Genesys Engage
Jim Whatton
Jim Whatton
VP, Solution Consulting Organization
Genesys
Thomas Tritton
Thomas Tritton
Sr. Solutions Architect
Genesys
Nathan Nickens
Nathan Nickens
Senior Analyst & Conference Director
Customer Management Practice
Jeremy Hardin
Jeremy Hardin
Sr. Manager WEM Solution Lead
Genesys
Tom Nugent
Tom Nugent
Director Sales & Service Centers
Verizon Communications, Inc.
Scott Rothman
Scott Rothman
Director, Effortless Experience
Challenger
Lauren Pragoff
Lauren Pragoff
VP
Challenger
Joe Landers
Joe Landers
Principal Strategist
ServiceNow
Natalie Romano
Natalie Romano
Managing Director - Advanced Solutions
Avaya
Andrew Papparides
Andrew Papparides
Head of Support Strategy
ServiceNow Inc
Chris Luxford
Chris Luxford
Change Agent & Senior Consultant
Aspire Group
Zeus Kerravala
Zeus Kerravala
Founder and Principal Analyst
ZK Research
Susan Preziosa
Susan Preziosa
Vice President, Client Service Organization
H&R Block
Sartaj Kaur
Sartaj Kaur
Product Marketing Manager, Enterprise
Zendesk
Justin Reilly
Justin Reilly
Chief Product Officer
Tucows | Ting
Simon Abushaban
Simon Abushaban
Manager, Technical Programs
Shopify
Pasquale DeMaio
Pasquale DeMaio
General Manager, Amazon Connect
AWS
Brian Mistretta
Brian Mistretta
Director of Product Marketing
NICE inContact
Fabrice Della Mae
Fabrice Della Mae
Director Product Marketing
RingCentral
Paul Lang
Paul Lang
Head of Contact Center Marketing
Avaya
Dave Hoekstra
Dave Hoekstra
WFM Evangelist
Calabrio
Esther Smith
Esther Smith
Global Head of HR
IQPC
Kay Phelps
Kay Phelps
Director
Edify
Micah Solomon
Micah Solomon
Author
Your Customer Is The Star
Pete Lee
Pete Lee
Vice President, Global Alliances and Sales
Observe.AI
Cindy Gordon
Cindy Gordon
Chief People Officer
Policygenius Inc.
Al Balasco
Al Balasco
Head of Media, Core and Applications Business
Radisys
Joshua Tye, CSSGB, CDTP
Joshua Tye, CSSGB, CDTP
Director, Customer Experience
Compass Group
Tom Yang
Tom Yang
Global Sales Director – Dynamics 365 Customer Service & Power Virtual Agents
Microsoft
Bradley Utter
Bradley Utter
Director Provider Call Center Provider Quality and Calls
Humana
Geoffrey Innis
Geoffrey Innis
Innovation Lead, Dynamics CE
Microsoft
Yossi Ben Ishay
Yossi Ben Ishay
VP, Product
Centrical
Eduardo von Borstel
Eduardo von Borstel
Senior Solutions Architect
CallMiner
Scotty Greenburg
Scotty Greenburg
Director of Marketing
Tango Card
Paul Greenberg
Paul Greenberg
President
The 56 Group
Ted Hunting
Ted Hunting
SVP, Marketing
Bright Pattern
Lee Williams
Lee Williams
Senior Manager, Tools and Reporting
Alliance Data
Kevin Jolliffe
Kevin Jolliffe
SVP
Rogers Communications
Larry Swift
Larry Swift
Director Solutions Consulting
Intradiem
Brian Morin
Brian Morin
Chief Marketing Officer
SmartAction
Jason Coats
Jason Coats
Sr Director of Customer Care Strategy
Choice Hotels
Stephanie Lemar
Stephanie Lemar
Manager, Customer Engagement Support
Choice Hotels
Michael Baker
Michael Baker
VP, Telephony & Engagement Technologies
C3i Solutions, an HCL Technologies Company
Diane Otto
Diane Otto
Senior Marketing Manager, Customer Experience & Contact Center
Avaya
Laura Bassett
Laura Bassett
Senior Director Product Marketing
NICE inContact
Jeff Fawcett
Jeff Fawcett
Call Center & Training Manager
Wine Country Gift Baskets
Benjamin Lord
Benjamin Lord
Chief Marketing Officer
Mira
Pete Lee
Pete Lee
Vice President, Global Alliances and Sales
Observe.AI
Jaysa Boyer
Jaysa Boyer
National Director of Corporate Alliance
United Medical Academy
Brandi Yates
Brandi Yates
Director Career Services Training
Ultimate Medical Academy
Mike Leach
Mike Leach
Head of Order Fulfillment
Warby Parker
Lori Fentem
Lori Fentem
Head of Call Center Growth and Strategy
Ring.com
Lori Halverson
Lori Halverson
Associate VP - WW Customer Operations
Agilent Technologies
Shawndra Tobias
Shawndra Tobias
AVP Customer Experience
Etech Global Services
Jonathan DeVore
Jonathan DeVore
Customer Advocate
ScreenSteps
Natalie Keightley
Natalie Keightley
Solutions Marketing Director
Avaya
Tom Bruhis
Tom Bruhis
Senior Solution Engineer
Salesforce
Jeff Harling
Jeff Harling
AVP Global Self Service
RingCentral
Darryl Addington
Darryl Addington
Director, Product Marketing
Five9
Kimberly Keith
Kimberly Keith
Technical Account Manager
Five9
Iain Banks
Iain Banks
Regional VP of International Markets
TTEC
Adam Axelrod-Harash
Adam Axelrod-Harash
Head of Customer Service Operations
Volkswagen Group UK Ltd
Tom Knuckles
Tom Knuckles
Sr. Solutions Consultant
Gladly
Christian Eberle
Christian Eberle
Sr. Solutions Consultant
Gladly
Tas Hirani
Tas Hirani
Director, Sales Enablement
Salesforce
Jeremy Hardin
Jeremy Hardin
Sr. Manager WEM Solution Lead
Genesys
Shandice Anderson
Shandice Anderson
Sr. Team Lead
Chick-fil-A Corporate
Betsy Shaefer
Betsy Shaefer
Director of Marketing
IBM Watson
Paul Rilstone
Paul Rilstone
Head of Digital
Telstra
Bobby Jaffari
Bobby Jaffari
President of North America
Freshworks
Shawn Hall
Shawn Hall
VP Business Intelligence
Pindrop
Sean Wisdom
Sean Wisdom
Vice President of Client Marketing
Arise
Doron Pryluk
Doron Pryluk
Director of Customer Solutions
Guesty
Yulia Ziv
Yulia Ziv
Head of Product Marketing
Wix Answers
Amy Bouthilet
Amy Bouthilet
VP of Care Service Line & WI Care Operations
Alta Resources
Eduardo Olvera
Eduardo Olvera
Director of User Experience
Nuance
Darren Foy
Darren Foy
Senior Voice & Collaboration Engineer
Aveana Health
Steve Millan
Director DX Solutions Practice
Avaya
Steve Forcum
Cloud Technologist
Avaya
Tracy Fleming
Tracy Fleming
Avaya Advanced Solutions
Avaya
Jim Roth
Jim Roth
EVP Customer Support
Salesforce
Peter Milligan
Peter Milligan
Senior Product Marketing Manager
Five9
Devlin O'Neil
Devlin O'Neil
Director
Cerities Consulting
Richard Kenny
Richard Kenny
Senior Marketing Manager
Poly
Jeremy Hyde
Jeremy Hyde
Director of Customer Service
Sun Country Airlines
Michael Maoz
Michael Maoz
SVP of Innovation Strategy
Salesforce
Jon Arnold
Jon Arnold
Founder and Principal Analyst
J.Arnold & Associates
Koren Stucki
Koren Stucki
VP Strategic Consulting & Enablement
Clarabridge
Shilpa Ramaswamy
Shilpa Ramaswamy
Senior Product Manager
Salesforce
Chad Lowman
Chad Lowman
Technology Manager
Fike Corporation
Michael Coster
Michael Coster
Supervisor, CRM and Data Analytics
Xenial
Dan Shamouilian
Dan Shamouilian
Director Customer Success
Talkdesk
Hiral Shah
Hiral Shah
Head of Product, Security Product Offering
Asurion
Aura Altamiranda
Aura Altamiranda
Customer Experience Business Analyst
Florida Power & Light
Ana Hidalgo
Ana Hidalgo
Customer Experience Business Analyst
Florida Power & Light
Daniel Ziv
Daniel Ziv
VP Speech and Text Analytics
Verint
Jay Hack
Jay Hack
Co-founder & CEO
MIRA BEAUTY
Zoe Fishman
Zoe Fishman
Manager, Product Marketing
Salesforce
Matt Kull
Matt Kull
Chief Information Officer
Cleveland Clinic
Leigh Roach
Leigh Roach
Manager
Johnston & Murphy
Justin Travis
Justin Travis
Information Security Architect
Regions Bank
Julianne Maila
Julianne Maila
Sr. Product Marketing Manager
Hiya, Inc.
Emerson Jacobelli
Emerson Jacobelli
Director of Consumer Contact Center
Penske Truck Leasing
Martha Walchuk
Martha Walchuk
Sr. Director Product Marketing
Salesforce
Jason Patterson
Jason Patterson
Support Services Unit Manager
Esri
Hanna Sandoval
Hanna Sandoval
Business Analyst/Product Owner for Salesforce Service Cloud CRM
Esri
Jason Lord
Jason Lord
Senior Director of Risk
Neustar
Jenna Muñoz
Jenna Muñoz
Senior Product Manager of Risk Solutions
Neustar
Todd Meeks
Todd Meeks
Director of Risk Product Management
Neustar
Kristen Summers
Kristen Summers
AI CTO in Data and AI Expert Labs and Learning
IBM
Lisa Griffin
Lisa Griffin
SVP Enterprise Access
Thomas Jefferson University & Jefferson Health
Carolina Aramayo
Carolina Aramayo
SVP Contact Center Transformation
BBVA USA
Seb Reeve
Seb Reeve
EMEA Director of Product Management and Marketing
Nuance
Darren Diprose
Darren Diprose
Head of Mobile and Digital Conversations
British Gas
Jim Freeze
Jim Freeze
Chief Marketing Officer
Interactions
McCall Peltier
McCall Peltier
Product Marketing Manager
Interactions
Derek Roberti
Derek Roberti
VP Technoogy
Cognigy
Joshua Tye, CSSGB, CDTP
Joshua Tye, CSSGB, CDTP
Director, Customer Experience
Compass Group
Ryan Ashby
Ryan Ashby
GTM Offering Manager
IBM
Giulio Soliani
Giulio Soliani
Watson GTM Offering Manager
IBM
Courtney Shealy
Courtney Shealy
VP of Global Solutions Engineering
Clarabridge
Jessica Osborn
Jessica Osborn
IT Support Services Operations Manager
Randstad
Radha Sankaran
Radha Sankaran
Executive Director - Customer Experience/AI & ML Driven Personalization
Verizon
Matthew Beniddt
Matthew Beniddt
Chief Experience Officer
Sandia Area Federal Credit Union
Mike McCaskey
Mike McCaskey
Director, Field Service Product Success
Salesforce
Murph Krajewski
Murph Krajewski
SVP Marketing
Sharpen
Stephen Oommen
Regulated Industries Segment Lead, Business Applications
Microsoft
William Taylor
William Taylor
Sr. Manager
Target
Jim Lynch
Jim Lynch
Sr. Director Product Marketing
LiveVox
Paul Solomon
Paul Solomon
VP Client Services
Taskus
Julie Weingardt
Julie Weingardt
VP Client Services
Turo
Kristin Lacher
Kristin Lacher
Senior Director, Communication Services
Accolade
Fabian Russell
Fabian Russell
VP Call Center Operations
RoundPoint Mortgage
Brian Spraetz
Brian Spraetz
Senior Product Marketing Manager
Five9
Ankur Prasad
Ankur Prasad
Director, Messaging
Facebook
Ben Little
Ben Little
VP, Head of Venture Strategy
Siemens Healthineers
Manuel Christoffel
Manuel Christoffel
Chief Customer Officer
Woom Bikes USA

2020 Advisory Board


Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
John Pompei
John Pompei
Former Head of Player Experience Operations WW
Electronic Arts
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Colleen Beers
Colleen Beers
President, North America & Europe
Alorica
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Brent Brosseau
Brent Brosseau
Vice President, Noble Gaming Solutions
Noble Systems
Celika Caldwell
Celika Caldwell
Vice President, Customer Experience Enablement
AARP
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Michael DeJager
Michael DeJager
Principal Analyst & Head of Product Development
Customer Management Practice
Gina Ahern
Gina Ahern
Global Marketing Campaign Director
ServiceNow
Wes Dudley
Wes Dudley
SVP Customer Care
Ashley Furniture Industries, Inc.
Bruce Eidsvik
Bruce Eidsvik
SVP, Global Field Marketing and Demand Generation
Genesys
James Freeze
James Freeze
Chief Marketing Officer
Interactions
Lance Gruner
Lance Gruner
EVP, Global Customer Care
Mastercard
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery
Groupon
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC
Jennifer Hanson
Jennifer Hanson
Senior Director, Retail Service Centers
Target Corporation
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Kathie Johnson
Kathie Johnson
Chief Marketing Officer
Talkdesk
Sharath Keshava Narayana
Sharath Keshava Narayana
Chief Revenue Officer
Observe.AI
Mark Killick
Mark Killick
Vice President, Community Operations
Instacart
Scott Kolman
Scott Kolman
VP, Product Marketing
Five9
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Gabriele Masili
Gabriele Masili
VP & CTO, Customer Experience & Success
Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care
Hilton
Janet Solomon
Janet Solomon
Vice President, Client Operations
Fiserv
Paul L. Turner
Paul L. Turner
Former Vice President Coaching Operations
WebMD
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company



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