Amy Zimmerman

Global Head of People Operations Kabbage

Thursday, August 27

Thursday, August 27th, 2020

2:00 PM Career Growth for Contact Center Agents

Team members feel more engaged when there are clear paths for career growth and opportunities to reach professional goals. Implementing career paths has a direct impact on the entire organization by improving morale, overall satisfaction, motivation, and productivity. In this session we’ll tackle:

  • Aligning your values/culture with your business practices 
  • Introducing career paths in the contact center environment
  • Business impact of retaining ambitious contact center reps