Ankur Prasad

Director, Messaging Facebook

Thursday, August 27

Thursday, August 27th, 2020

1:00 PM Practical Advice for Navigating a COVID-19 World

Customer operations changed drastically when COVID-19 showed up. From more remote working opportunities than ever before to transforming workforce management to an accelerating prioritization of digital channels, success in the current environment is rooted in agility and a greater focus than ever on customers and their needs. In this fireside chat, Michael DeJager talks post-COVID-19 operations with Facebook’s Ankur Prasad.