Brian is a recognized industry thought leader, innovator, trend forecaster, panelist, and frequent contributor to the CX community. He is the author of the #1 Best Selling book 'If the Customer’s the Copilot, You’re in the Wrong Seat’ and is one of the most sought after speakers on the CX circuit. Brian works with companies that are not just interested in measuring the experience, but rather providing actionable insights that often times can be tied directly to an ROI. He also serves as an advisor for CX University and is part of their teaching facility.
Brian Dennis, best selling author of the book, If the Customer’s the Co-pilot, You’re in the Wrong Seat will share the steps on how businesses should pivot during this fast changing landscape.