Courtney Shealy

VP of Global Solutions Engineering Clarabridge

Thursday, August 20

Thursday, August 20th, 2020

1:30 PM Roundtable 15: The Contact Center as Omnichannel CX Hub: Best Practices for Driving Loyalty, Efficiency, and Growth

Now more than ever, the contact center is an increasingly important part of an organization’s customer experience strategy. Sales, marketing, support, fulfillment, digital, mobile, and compliance/risk interactions all flow through disparate channels into and out of modern contact centers. Learn more about those who are excelling in CX and how they are tapping into call, chat, social, messaging, and traditional feedback channels to optimize the customer experience, extract and act on insights, and drive efficiencies and growth.