Dan Shamouilian

Director Customer Success Talkdesk

Wednesday, August 26

Wednesday, August 26th, 2020

1:00 PM Xenial's CX Reframe: Doing More With Less to Deliver an Exceptional Customer Experience

Learn how Xenial, the leading quick-service restaurant technology platform, was able to quickly pivot to remote work, overcome a 40% reduction in agent staff using AI, and optimize agent scheduling and utilization to continue delivering exceptional customer experiences in the face of a global pandemic.


If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. Over 25,000 restaurants in 60+ countries leverage Xenial’s end-to-end enterprise platform, using real-time and historical data to improve quality of service, increase customer engagement, and grow revenue. Join us for a 30 minute deep dive into Xenial’s CX transformation strategy and learn how Xenial was able to quickly pivot to remote work, overcome a 40% reduction in agent staffing using AI, and optimize agent scheduling and utilization to continue delivering exceptional customer experiences in the face of a global pandemic.