Learn how to write help guides that make your agents proficient in less time by helping them know what to say, ask, and do, with zero memorization required.
Most contact centers have to handle complex scenarios and software. If this is the case in your contact center then it can take weeks or months for agents to become proficient with your tools and processes. This session will teach you how to write and use help guides that will allow your agents to become proficient in less time and with less effort.
This session is for you if any of the following is happening in your call center: