Hiral Shah

Head of Product, Security Product Offering Asurion

Wednesday, August 26

Wednesday, August 26th, 2020

2:30 PM Panel: Leverage Customer Data to Deliver Connected, Dynamic and Impactful Experiences

Every enterprise collects a wide range of data points from the contact center and beyond as it pertains to the customer experience. Is your organization in a position to use that data to its full potential across the end-to-end experience? How are key data points being shared to the executive-level, and how is data a catalyst for experience transformation in your organization?  

This panel will address cases in effective data management and storytelling:

  • Aggregating and dashboarding data to understand and share key insights
  • Interpret data to make actionable decisions to improve the customer’s journey
  • Communicate data both up and across the greater organization