Jason Patterson

Support Services Unit Manager Esri

Thursday, August 27

Thursday, August 27th, 2020

1:30 PM Solve Issues as a Team with Case Swarming

The expertise to solve most customer support questions already exists within your organization. However, solving new or complex issues can sometimes be done much more effectively when the right people collaborate. Join this session to learn how Esri is using Salesforce to harness the collective knowledge of their company and empowering agents to close cases faster.