Jeff Fawcett

Call Center & Training Manager Wine Country Gift Baskets

Wednesday, August 26

Wednesday, August 26th, 2020

2:00 PM Journey to Cloud Contact Center and its Impact on CX

Join NICE inContact customer, Jeff Fawcett, Call Center & Training Manager at Wine Country Gift Baskets, as he discusses their journey to driving systemic improvements in their contact center. Learn what KPI’s mattered most to ensuring an optimized customer experience. Jeff will also address their journey to a cloud contact center and what impact the solution has had on the success of their contact center, their agent empowerment and most importantly their CX.