Jennifer Hanson

Senior Director, Retail Service Centers Target Corporation

Jennifer’s first career job was with Macy’s – where she helped to open the Mall of America location.  Though she moved from MN to Michigan and back, and held a few other jobs in finance and operations, the “retail bug” kept calling.   She joined Dayton-Hudson Corporation, now Target Corporation, in 1996 as a Credit and Collections Supervisor.   From this entry point she was promoted into leadership roles in credit, retail and service center operations.

In 2010, she was asked to build a team that would design the service center operation environment that would support the re-launch of Target.com.  Jennifer currently leads the guest service teams for all Target digital, mobile and GiftCard programs.  

When not at work, you can find Jennifer and Oliver, her husband of 20 years; on a lake, a hockey rink, ski hill or dance competition with their two children Emma and John.


When asked about her leadership style, she often shares a quote from Dwight D. Eisenhower.  "A sense of humor is part of the art of leadership, of getting along with people, of getting things done."

Tuesday, August 25

Tuesday, August 25th, 2020

12:30 PM Watercooler Roundtable: Jennifer Hanson

About Jennifer:


Jennifer Hanson, leads the Retail Service Center teams for Target Corporation. She is responsible for a multichannel, global network of service center agents that support guests who shop in Target stores, in-app or online.


Jennifer’s first career job was with Macy’s – where she helped to open the Mall of America location. Though she moved from MN to Michigan and back, and held a few other jobs in finance and operations, the “retail bug” kept calling. She joined Dayton-Hudson Corporation, now Target Corporation, in 1996 as a Credit and Collections Supervisor. From this entry point she was promoted into leadership roles in credit, retail and service center operations. 


In 2010, she was asked to build a team that would design the service center operation environment that would support the re-launch of Target.com. Jennifer currently leads the guest service teams for all Target digital, mobile and GiftCard programs.  


Jennifer is passionate about customer experience and is an active participant in the customer experience industry; serving on a variety of advisory boards to share best practices, drive industry innovation, and solve problems being faced in the CX and retail landscape. 


When asked about her leadership style, she often shares a quote from Dwight D. Eisenhower. "A sense of humor is part of the art of leadership, of getting along with people, of getting things done."


When not at work, you can find Jennifer and Oliver, her husband of 20 years; on a lake, a hockey rink, ski hill or dance competition with their two children Emma and John. 


Join Jennifer’s session if you:

•    Work and have a family 

•    Love the lake, hockey, or dance

•    Love your role – but want more

•    Spend time out on the dock and watch the sun go down with those you love

•    Want to build a diverse and inclusive team, but aren’t sure where to start

•    Are passionate about CX and want to improve how you lead in this post-covid world

2:00 PM CCW Excellence Awards Virtual Ceremony

Join us as we recognize and celebrate this year's CCW Excellence Awards finalist and winners! While we can't celebrate in person, we've got a fun show planned for you with several judges & advisory board members participating. Make sure to add to your schedule in pathable! Spots will fill up fast!