Jim Iyoob

Chief Customer Officer Etech Global Services

Tuesday, August 11

Tuesday, August 11th, 2020

12:45 PM Workshop 3: CX Architecture: Using Agent Insights to Design a Remarkable Experience

Why organizations should focus on agent performance for a better CX

How agent performance impacts overall contact center performance and CX

The significance of agent training and development to increase CX

Leverage agent performance data to enhance personalized customer interactions 

Using agent insights to build out chatbots to be more effective