Tye is a strong achiever with a history of developing teams and creating
winning business partnerships. Joshua has demonstrated a successful history of
leadership with achievements as such as: negotiating a 25 billion dollar
contract, scaling businesses to 12 times its size and skyrocketing key indicators
up by 71%. Among many achievements his proudest and most notable is the
development of deeply committed and engaged teams, where he has reduced
employee turnover by 112%, as well as developed and mentored leaders. Joshua’s
free time is spent on a piano, volunteering to aid refugees at soup kitchens
and reading a new book weekly.
Joshua’s engagement with his teams has resulted in eliminating barriers, the implementation of strong business processes that garner financial success and employee engagement that is second to none. At CCW Vegas, Joshua will discuss how the A3 Problem-Solving method will bring continuous improvement for the contact center.
Not everyone is cut out for remote work, before you begin recruiting for a remote or home-based contact center role, you need to have a firm understanding of attributes of a
successful remote agent. In this session we’ll discuss building a framework for recruiting and onboarding remote agents. This session is designed for brick and mortar leaders who are dealing
with a newly remote workforce: