Joshua Tye, CSSGB, CDTP

Director, Customer Experience Compass Group

Joshua Tye is a strong achiever with a history of developing teams and creating winning business partnerships. Joshua has demonstrated a successful history of leadership with achievements as such as: negotiating a 25 billion dollar contract, scaling businesses to 12 times its size and skyrocketing key indicators up by 71%. Among many achievements his proudest and most notable is the development of deeply committed and engaged teams, where he has reduced employee turnover by 112%, as well as developed and mentored leaders. Joshua’s free time is spent on a piano, volunteering to aid refugees at soup kitchens and reading a new book weekly.

Why Joshua?
Joshua’s engagement with his teams has resulted in eliminating barriers, the implementation of strong business processes that garner financial success and employee engagement that is second to none. At CCW Vegas, Joshua will discuss how the A3 Problem-Solving method will bring continuous improvement for the contact center.

Thursday, August 27

Thursday, August 27th, 2020

2:00 PM How to Recruit, Hire and Onboard New Remote Agents

Not everyone is cut out for remote work, before you begin recruiting for a remote or home-based contact center role, you need to have a firm understanding of attributes of a

successful remote agent. In this session we’ll discuss building a framework for recruiting and onboarding remote agents. This session is designed for brick and mortar leaders who are dealing

with a newly remote workforce:

  • How to identify top talent from afar
  • Creating an engaging on-boarding
  • experience to evangelize your culture to a distributed workforce
  • How to engage with your HR partners to support the transition to home-based work