Julia Babina

VP Operations and Customer Service Brooklinen

Wednesday, August 26

Wednesday, August 26th, 2020

1:30 PM Scaling Smart: Brooklinen's Journey of Growth Leveraging Automation, Self Service and Knowledge Management

Through smart partnerships, internal and external, and a focus on customer listening and quickly implementing feedback, Brooklinen has implemented an impact strategy of how to support the growth of the organization with happy customer in tow. In this session, learn more about the nuances of Brooklinen's combined operations and CX strategy:

  • Automation to support agents and reduce low value tasks
  • Self service to reduce ticket volume
  • CX's role in managing institutional knowledge