Julianne Maila

Sr. Product Marketing Manager Hiya, Inc.

Wednesday, August 19

Wednesday, August 19th, 2020

12:45 PM Business Continuity Planning

Is Your CX Strategy Ready for a Reduced Contact Society?  


Join Julianne Maila, product marketing leader at Hiya, and Emerson Jacobelli, contact center leader at Penske for a vibrant discussion about the challenges facing contact centers during the COVID era and ways to thrive. Penske will also share their perspective on how a reduced contact society is impacting their business, ways they've adapted, and how they've been able to increase customer contact rates through this pandemic.

1:30 PM Business Continuity Planning (Round 2)

Is Your CX Strategy Ready for a Reduced Contact Society?  


Join Julianne Maila, product marketing leader at Hiya, and Emerson Jacobelli, contact center leader at Penske for a vibrant discussion about the challenges facing contact centers during the COVID era and ways to thrive. Penske will also share their perspective on how a reduced contact society is impacting their business, ways they've adapted, and how they've been able to increase customer contact rates through this pandemic.