We all talk about mastering omnichannel service being the key to an effortless experience. But, have you considered mastering service delivery on one channel and offering service on this channel and this channel alone? In this session, Justin Reilly shares his provocative take on the future of the service experience:
Every enterprise collects a wide range of data points from the contact center and beyond as it pertains to the customer experience. Is your organization in a position to use that data to its full potential across the end-to-end experience? How are key data points being shared to the executive-level, and how is data a catalyst for experience transformation in your organization?
This panel will address cases in effective data management and storytelling: