Leigh Roach

Manager Johnston & Murphy

Thursday, August 13

Thursday, August 13th, 2020

2:15 PM Create a Remote Coaching Culture for Talent Success

Frequent coaching in the contact center environment is both more effective and more engaging than any formal training and development program. How can you formalize a coaching environment that embeds itself as a way of working rather than a management dictated mandate? In this session, we will explore:

  • Key characteristics of a coaching culture
  • How to organically initiate coaching at the supervisor level
  • Tips from the best enterprise business coaches