Lori Fentem

Head of Call Center Growth and Strategy Ring.com

Thursday, August 27

Thursday, August 27th, 2020

1:00 PM How to Rapidly Scale Contact Center Operations

Whether you are a startup with an expanding customer base or an enterprise with significant business seasonality, you’ve faced the challenges associated with scaling operations. How can you plan accordingly and address the people, process and technology challenges associated with scale before they happen? In this session, learn:

  • Work with third-party partners
  • Manage multiple languages, countries and channels
  • How to effectively scale customer culture