Lori Halverson

Associate VP - WW Customer Operations Agilent Technologies

Thursday, August 27

Thursday, August 27th, 2020

2:00 PM Don’t Wait for the Other Shoe to Drop - Building Business Continuity Plans for Contact Centers

A Business Continuity Plan (BCP) ensures that business processes can continue during a time of emergency or disaster. Done right, a BCP will ensure continuous service to your customers and is a vital risk mitigation strategy for your contact center. In this session, we’ll dive into what types of questions you should ask when drafting your BCP, bottom line business functions you must protect, and a step-by-step road map for building an effective continuity plan.