Marc Hutchinson

Director, Service Cloud Innovation Salesforce

Tuesday, August 11

Tuesday, August 11th, 2020

12:45 PM Workshop 4: Build-Your-Bot: Get Hands-on with Einstein Bots

During this session, you’ll be blazing a trail to happy customers and happy agents on the world’s #1 customer service platform. Our Salesforce Service Cloud trail guides will lead you down a path to faster, smarter customer service. You’ll join a design thinking team to create pristine customer experience use cases, create beautiful bot visual prototypes and put it all into action with an AI-powered chatbot built with Einstein Bot Builder. Everyone who completes this activity leaves with a working chatbot to take home and show your friends! Explore the intelligent customer service technology behind Einstein Bots that drives agent productivity and customer satisfaction.