Mike Bowman

Sr. Contact Center Manager ECSI

Tuesday, August 11

Tuesday, August 11th, 2020

12:15 PM Digital First Service Delivers Customers for Life

To win your customer’s loyalty, you must connect with them in the digital world that they live in, offering them engagement on their terms with your organization. Communicating digitally has surged to being every bit as familiar and preferred to using voice among consumers. And digital channels offer unique value to both consumer and company, yet brands have failed to embrace the digital channels that their customers live in. Join NICE inContact’s Senior Director of Digital Experience, Vit Horky, and ECSI’s Senior Contact Center Manager, Mike Bowman, as they discuss the importance of activating and embracing digital channels to create a better customer experience.