Mike McCaskey

Director, Field Service Product Success Salesforce

Mike has over 20 years of solution engineering experience, with six years in Field Service Management technologies. He joined Salesforce in 2016, specializing in Field Service Lightning.

Tuesday, August 18

Tuesday, August 18th, 2020

2:45 PM Connect The Customer Experience From First Contact To The Last Mile

In the Service world, it's all about your customers. They expect you to connect the dots from sales, support, and more.


In this new era of constant uncertainty, it's even more critical that companies keep up with the speed of innovation to provide a connected customer experience – from the second a customer contacts your service department to your dispatcher and, ultimately, to your brand ambassador - the mobile worker.


Join us as Mike McCaskey, Director, Field Service Product Success, Salesforce, shares how to create customers for life by providing a connected field service experience from the first contact to the last mile safely.