Natalie Keightley

Solutions Marketing Director Avaya

Wednesday, August 12

Wednesday, August 12th, 2020

12:15 PM Best Practices for Improving the Employee Experience

Tune in to learn how customer experience and the contact center employee experience is evolving; and get five best practices to maximize employee and customer engagement.


Customers are changing, customer experience is changing. Employees have always been a critical part of the customer experience that you deliver but now more than ever, especially in light of the COVID-19 pandemic, employees are even more critical to the customer experience and your success. Attend this discussion to learn five best practices you can action now to make your employees and supervisors more effective, productive and add more value to your customer experience initiatives.