Nicole Lawler

Senior Product Marketing Manager Bold360 by LogMeIn

Wednesday, August 26

Wednesday, August 26th, 2020

1:00 PM Citrix Shares Insights on Elevating the Customer Experience with A Tailored Self-service Approach

Today, customers want – and even demand – self-service options to address questions at their convenience. Citrix faced this challenge alongside the need to increase call deflection rates for its wide range of customers ranging from small privately-owned businesses to large enterprises. In this session, learn how Citrix created a tailored approach to using Bold360, LogMeIn’s AI-chatbot and live agent software, to dramatically improve its self-service customer experience. Gain insights and best practices for chatbot implementations along with the unexpected benefits the technology brings to the customer experience.