Pasquale DeMaio

General Manager, Amazon Connect AWS

Wednesday, August 19

Wednesday, August 19th, 2020

12:15 PM Time to Rethink Your Contact Center with the Flexible and Intelligent Amazon Connect

Your contact center is one of the biggest touchpoints between you and your customers. Maintaining high quality customer service is especially important when responding to today’s changing workplace environment. Amazon Connect enables you to seamlessly deliver dynamic, natural, and personalized experiences that enhance your customer service. Learn how to setup a new contact center and onboard agents in just a few hours. Also, discover how Contact Lens for Amazon Connect can help you better understand the sentiment, trends, and compliance risks of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.