Paul Lang

Head of Contact Center Marketing Avaya

Wednesday, August 19

Wednesday, August 19th, 2020

12:45 PM Journey Mapping

How to Ensure Better Employee Experiences and Journeys for your Agents

1:30 PM Journey Mapping (Round 2)

How to Ensure Better Employee Experiences and Journeys for your Agents

Thursday, August 20

Thursday, August 20th, 2020

12:45 PM Journey Mapping

How to Ensure Better Employee Experiences and Journeys for your Agents

1:30 PM Journey Mapping (Round 2)

How to Ensure Better Employee Experiences and Journeys for your Agents

Wednesday, August 26

Wednesday, August 26th, 2020

2:00 PM Avaya and C3i Solutions: Delivering Memorable Customer and Employee Experiences

Hear from Michael Baker, Senior Solutions Director, share his story of how C3i Solutions, an HCL Technologies company, and Avaya have been delivering unique and memorable experiences for clients and employees and continue to exceed customer expectations.


Now more than ever customers’ and employees' expectations are high. Creating experiences that matter is pivotal to differentiate brands, expand market reach, and retain and attract customers and employees. Attend this discussion to learn how C3i Solutions and Avaya have been delivering memorable, unique experiences for clients and employees, strengthening brands and adding value to every interaction.