Pete Hamlin

Senior Director of Business Intelligence Avadyne Health

Tuesday, August 11

Tuesday, August 11th, 2020

12:45 PM Workshop 1: How AI Fueled Speech Analytics Works and is Driving Better PX/CX and Brand Reputation for Avadyne Health

For contact center-based service providers who represent their clients at various stages of the customer or patient lifecycle, optimizing that experience -- while preserving or enhancing their client's brand -- is the ultimate goal. Yet how do you ensure those goals are consistently met on every interaction in your busy engagement center?


Join innovative healthcare revenue cycle management leader, Avadyne Health's Senior Director of Business Intelligence, Pete Hamlin along with members of speech analytics leader CallMiner's veteran staff of Brian LaRoche, Marketing Director, Eduardo von Borstel, Solutions Architect and Jami Kalmbach, Customer Success Director for this 90 Minute workshop.


This informative session will include how the technology works and how Avadyne Health has deployed both the technology and best practices to achieve a better experience for their patients, improved brand image for themselves and their clients along with improved business outcomes.