Radha Sankaran

Executive Director - Customer Experience/AI & ML Driven Personalization Verizon

Thursday, August 27

Thursday, August 27th, 2020

2:30 PM Panel: How to Integrate Automation into Service Experience Operations

Artificial intelligence presents one of the biggest opportunities for enterprises to deliver better, faster, and more effortless customer experiences. Whether via a customer-facing chatbot or agent-facing support technology, process automation raises the standard for both customer and agent experience alike.  


In this interactive panel, we will explore:

  • AI use cases across several enterprise organizations
  • Automation technology beyond the hyped chatbot
  • How AI can drive engagement and empowerment from agents