Sandy Ko

Senior Analyst & Conference Director Customer Management Practice

Tuesday, August 25

Tuesday, August 25th, 2020

Wednesday, August 26

Wednesday, August 26th, 2020

1:30 PM Fireside Chat: The Power of Communication, Agility and Alignment in an Evolving Workforce

Today’s workforce is changing faster than ever before. Agility has gone from a nice to have to a must have characteristic for teams across organizations of all sizes. In this session, takeaway tips for communicating and collaborating organization-wide:

  • How to break down silos organization-wide to build an agile workforce
  • Successfully collaborate to create adjusted customer care journey maps
  • Why over communication is crucial and necessary in unprecedented times
  • How to lead and empower your Customer Care team with empathy