Sheila McGee-Smith

President and Principal Analyst McGee-Smith Analytics

Wednesday, August 19

Wednesday, August 19th, 2020

1:30 PM Roundtable 7: How to Reframe the Banking Experience: Defining the New Norm for Banking Contact Centers

Many financial institutions have been around for over 100 years. When you’ve survived depressions, recessions, and multiple world wars, at some point banks feel they can survive any world emergency. However, the pandemic is not only having crippling impacts on our economy, it is forcing us to rethink “what is normal?”


Loan officers, borrowers, banking customers, customer service reps need to understand how to reframe the banking experience in the post COVID-19 era.


Join our session to learn and interact on the new-normal. Our industry experts include Corey Haynes, a leader in contact center technology in financial services, and leading analyst, Sheila McGee-Smith from McGee-Smith Analytics as well as a leading financial institution guest.