Stephen Oommen

Regulated Industries Segment Lead, Business Applications Microsoft

Wednesday, August 26

Wednesday, August 26th, 2020

2:00 PM Modernizing and Transforming Customer Engagement During a Pandemic

Join Microsoft and Cleveland Clinic CIO Matt Kull, as they share how Cleveland Clinic was able to rapidly modernize and transform its customer engagement experience in the new world normal.


During this session, you will learn:

  • How Cleveland Clinic modernized and bolster their patient care to further their mission of advocating and caring for the community during the pandemic
  • About the impact Cleveland Clinic is seeing to-date by creating an omnichannel engagement solution that provides personalized responses across any channel and centering the customer journey around the patient
  • Why leveraging built-in intelligence automation ensures your teams are properly resourced to provide real-time support
  • Ways to deploy your own solution rapidly and create a new customer experience