Zoe Fishman

Manager, Product Marketing Salesforce

Wednesday, August 26

Wednesday, August 26th, 2020

2:00 PM Deliver Faster, Smarter Service with Service Cloud

Salesforce survey participants rank expertise, speed, and empathy as the most important factors for customer support in 2020. Learn how Service Cloud with embedded telephony enables agents and supervisors to deliver those qualities through personalized phone service for consumers. Telephony can now unlock all of the productivity tools and AI inside of the service cloud console to speed up call resolution. Hear from the experts on their successes and future plans to better serve their customers.