Karen focused on delighting our customers at Prezi, and led the customer success and support teams. She led the effort of growing Prezi into teams and businesses, and in helping these teams adopt and maximize value out of the product. Prior to Prezi, she spent six years at Google in the Ads and Enterprise space, where she led teams around sales, account management, and renewals. She has an Engineering and Business degree from UC Berkeley and Wharton, respectively, and worked at General Electric in a variety of roles before transitioning to tech.

The contact center landscape is always evolving and transforming. So this year, CCW Executive Exchange agenda has been built to answer your top challenges to support your journey to excellence in both focus areas – giving you access to the most innovative strategies that will help you offer effortless customer experience with speed and efficiency while producing efficient, customer-centric and committed employees that can exceed today’s customer expectations.

Self Service vs. Assisted Service - The New Battlefield of CX

Presented by: 
Cathy Cox, SVP - Omni Channel Strategy Business Lead, SunTrust Bank

Missed a CCW Executive Exchange? Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it as something different, that is what the actual customer experience is.

Emerging Technologies in the Utility Industry to Meet Today's Customers' Expectations

Presented by:
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, APS (Arizona Public Service)

Leading CX Transformation is a Customer-Focused Tech Organization

Presented by:
Sue Martin, VP, Global, Customer Service, Newegg.com