OpenText™ Qfiniti delivers a unified contact center workforce optimization platform that can be deployed in the cloud, on-premises or in a hybrid environment for multichannel interaction analysis, with real-time agent support, workforce management and contact center performance management capabilities. Engineered to operate seamlessly together, each component can be deployed as a standalone product as necessary to solve the most urgent contact center management needs.
OpenText offers market leading, best-of-breed customer experience management solutions, including Customer Communication Management, Digital Asset Management, Content Management System, Contact Center Workforce Optimization, Voice of the Customer and Analytics. OpenText empowers marketers, customer service, customer experience and other business users with AI-powered capabilities to build data and insight driven experiences that delight customers, and generate revenue while improving operations at scale. More than 5,000 customers are using OpenText Customer Experience Management solutions across the globe.