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2020 was a year for the unexpected. The global pandemic resulted in many operational issues for businesses across the world and customer engagement hubs were put to the test. Many struggled with increasing customer demand and the need to keep up with customer service – all while contact centres were forced to adopt remote working arrangements, inevitably affecting their operations.
This pandemic highlighted the need for customer engagement hubs to not only be resilient, but to be able to withstand the stress of global crisis. Driven by a need for business continuity, investments in digital tools, process optimisation and transformation strategies became top priority for customer engagement hubs across Asia.
CCW Asia Virtual will bring together customer contact and CX professionals to share best practices in future-proofing next generation customer engagement hubs with new technologies, building resilience and scalable operations.
FEATURED SPEAKERS
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Neil Gardner
Chief Customer Officer
Generali Asia
Alvin Nand
Chief Operating Officer
QBE Asia
Madhu Nutakki
Chief Customer Experience Officer & Global Business Head of Connected Cars
Nissan Motor Corporation
Sumit Mitra
Chief Executive Officer
TESCO Global Business Services
Neeti Mahajan
Managing Director/Operations Head GSC Malaysia and Global Head, Workforce Management
HSBC
Kavan Sito
Regional Head of Customer Operations
Shopee
Anila Fredericks
Head of Customer Service Operations
Telstra Global
Raj Chaudhuri
Vice President – Global Services Group
American Express (M) Sdn Bhd
Zach Taub
Regional Head of Customer Experience
AIG Japan Holdings
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Geeta Sreeraman
Head of Customer Centre Singapore
DBS Bank
CCW & CX Network Online Events | Who attends our events
Who should attend?
CCW & CX Network Live online events are designed to offer insight and inspiration to senior CX decision makers including heads of
Customer Engagement
Customer Operations
Contact Centre
Customer Service
Customer Care
Contact Centre Sales
Customer Experience
Service Delivery
2021 SPONSORS
Get Involved with Customer Contact Week Asia
For more information on how CCW Asia Virtual is uniquely placed to help you shape and deliver your message to a targeted audience contact us now! View our Digital Media Kit
Terence Wu
CCW Asia Virtual
Sponsorship@iqpc.com.sg
Sponsorship@iqpc.com.sg
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