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2020 was a year for the unexpected. The global pandemic resulted in many operational issues for businesses across the world and customer engagement hubs were put to the test. Many struggled with increasing customer demand and the need to keep up with customer service – all while contact centres were forced to adopt remote working arrangements, inevitably affecting their operations.

This pandemic highlighted the need for customer engagement hubs to not only be resilient, but to be able to withstand the stress of global crisis. Driven by a need for business continuity, investments in digital tools, process optimisation and transformation strategies became top priority for customer engagement hubs across Asia.

CCW Asia Virtual will bring together customer contact and CX professionals to share best practices in future-proofing next generation customer engagement hubs with new technologies, building resilience and scalable operations.


CCW & CX Network Online Events | Who attends our events 

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Who should attend?

CCW & CX Network Live online events are designed to offer insight and inspiration to senior CX decision makers including heads of

Customer Engagement

Customer Operations

Contact Centre

Customer Service

Customer Care

Contact Centre Sales

Customer Experience

Service Delivery

Get Involved with Customer Contact Week Asia

For more information on how CCW Asia Virtual is uniquely placed to help you shape and deliver your message to a targeted audience contact us now! View our Digital Media Kit

Terence Wu
CCW Asia Virtual