KEY HIGHLIGHTS

• Enabling Seamless Omni-Channel Customer Communication in a Digital Contact Centre
  
  

• Leveraging Next-Generation Customer Contact Technology and Tools
  
  
• Designing Remote-First Contact Centre Models – the Future of Customer Contact Hubs
  
  
• Integrating Cloud Solutions to Enable Hybrid- or Remote- Contact Centre Models

Customer Contact Week Asia 2021
Virtual Edition (Part 2) returns!

More than a year since the COVID-19 pandemic first erupted globally, countries are still grappling with disruption, forced lockdowns (again) and uncertainties around this virus. Like many others, contact centre leaders are now better equipped with technology and remote working strategies to navigate the impact from this pandemic. However, there is constant debate on the future of contact centre operations and models, as leaders recognise the shift towards a “hybrid working model” – or even employing “remote-first” strategies; emphasising the important role technology plays in this shift.

Following a successful CCW Asia Virtual in March 2021, we will once again come together to discuss and integrate the best traditional practices with new, effective strategies implemented over the past year – all for building resilient customer contact centres in the future.