Customer Contact Week Asia Excellence Award 2020 Winners

Customer Contact Week Asia Excellence Awards will honour the highest level of achievement in contact centres and its best in class customer experience (CX) strategies across the Asian community. Ahead of the 2nd annual edition, we proudly present the 2020 crème de la crème winners:

Best in Class Contact Centre (Under 100 seats)

Gold

Manulife (Singapore) Pte Ltd

Silver

DHL Express (Malaysia) Sdn Bhd

Bronze

Young Living Singapore Pte Ltd

Honorary Mention

Manulife (Philippines)

Telstra

Best in Class Contact Centre (Over 100 seats)

Gold

DBS Bank Ltd

Silver

Tokopedia

Bronze

SBI Card and Payments Services Limited

Honorary Mention

Axis Bank

StarHub Ltd

Best Customer Service

Gold

StarHub Ltd

Silver

DBS Bank Ltd

Bronze

Tata Communications

Honorary Mention

Prudential Life Assurance (Thailand) Public Company Limited

Moody's Analytics

Telstra

Best In Class Digital Contact Centre

Gold

DBS Bank Ltd

Silver

Standard Chartered Bronze

Bronze

PT Tokopedia

Honorary Mention

Milton Exhibits Group

Telstra

Best People & Culture

Gold

DHL Express (Malaysia) Sdn Bhd

Silver

United Overseas Bank Limited

Bronze

OCBC Bank - Business Banking Commercial Service Centre

Honorary Mention

Energy Queensland

DBS Bank Ltd

Telekom Malaysia Berhad

Most Innovative Contact Centre of the Year

Gold

DBS Bank Ltd

Silver

DHL Express (Malaysia) Sdn Bhd

Bronze

Telstra

Honorary Mention

Energy Queensland

Singtel-NCS

YTL Communications