Media Center

Revolutionising Customer Service, Interactions & Experiences in the Age of Digital in the theme of March's Customer Show Asia 2020 in Singapore.

Join regional customer experience and contact centre leaders to hear innovative strategies and exchange know-hows on delivering exceptional customer experience (CX) across all touchpoints and journeys to maximise customer value and business growth within your organisation. Our co-located Customer Contact Week Asia 2020 and CX Asia Leaders Week 2020 will provide you with an unrivalled opportunity to become a customer-centric organisation. 

What keeps customer contact leaders up at night? Common answers include reducing costs, creating more seamless customer interactions, leveraging chatbots, embracing the omnichannel revolution and improving support in digital channels. “Reducing agent effort” however is a far less popular option. It is time to change that reality. Read on to find out why this could be the answer to your contact centre strategy.

As the global economy becomes increasingly interconnected and technologically advanced, consumers are both driving and also responding to great changes in the way they can research and complete purchases. As the range of consumer choice grows, so does the customer’s desire for convenience: a quick, simple way to discover what they want and secure it with a minimum of fuss.

In this article, we look at how contact centres manage key challenges, strategies while preparing for a truly omni-channel adoption. 

This easy-to-read infograph will show you the key trends and major differentiators of the past, current and future of contact centres. 

CCW Asia is regions largest online and offline community of customer contact and CX professionals, Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your copy of the CCW Asia Sponsorship & Media kit find find out more on packages, pricing etc.

The CCW Asia Excellence Awards will honour, recognise and promote individuals and teams who have made a commitment to driving superior contact centre performance and customer excellence. The Awards are dedicated to recognising worldclass thinking, creativity and execution across the full spectrum of contact centre functions.

The Awards are judged by a panel of independent and esteemed contact centre leaders across Asia with vast experience in the industry. Winners will receive the recognition for leadership, vision, innovation and strategic accomplishments within the industry. Download the brochure to find out more.

This category awards the contact centre that sets a vision for world-class service excellence and rallies the team to deliver on that vision.

Fill up your business contact and download the form now.