07 - 10 October, 2019 | Amsterdam

#CCWEurope

The European flagship of the LARGEST global customer contact event series

300

Attendees Expected

Expert Speakers

Hours of Networking

Hours of Learning

Why attend CCW Europe

Deliver World Class Service through Customer Contact Innovation, Automation, AI & Cultural Transformation

In 2019 we celebrated 20 years of CCW global community building. 2019 marked our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

From the switch to digital over traditional channels and with automation and AI promising (or threatening) to overhaul customer contact; to the perfect storm of GDPR and the new era of value creation through data and analytics; the world of customer contact and customer experience has never evolved so rapidly.

Yet, at this vortex of change, it is ever more important to focus on people, process and technology. Customer Contact Week Europe 2019 is the perfect platform that blends the new with the fundamentals and helps you in not only developing true future-proof strategies but also assists you in sharpening the skills required to drive your customer transformation.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 was where the best practices of people, technology and process came together to deliver world class service. Attendees gained practical takeaways and perhaps most importantly, were inspired like many of your peers, to take the next steps in Customer Contact.

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Announcing...

Sunday Times #1 Best Seller

The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again

“Bruce Daisley is on a mission to change the world of work.” - The Times

“Bruce’s The Joy of Work is an important reminder of simple everyday practices to improve how we all work together, which will lead to greater team and individual happiness and performance. Great results will follow.”- Jack Dorsey, CEO of Twitter and Square

Bruce’s team is responsible for the development of Twitter across Europe, Middle East and Africa. He also runs the top Business podcast, Eat Sleep Work Repeat and his first book - about improving work and our work cultures was published by Penguin Random House in spring 2019. Until 2011 Bruce ran sales for Google’s UK display business - across YouTube & the Google Display Network. In 2011 his team won 3 Media Week awards and 1 IPA award for their outstanding work in the highly competitive UK digital media market.

Inspirational Speakers

Educational

Key Themes

Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?

The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise

Becoming a digital business – with customers at the front and centre!

Deliver world class service through technology, people & process

The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance

Explore humanity in technology advancements: The role of colleagues in the age of AI

Unleashing the power of data to guide and refine your customer strategies

Provide a seamless and connected customer journey through omni-channel integration

Relentlessly driving the customer centric culture through employee engagement

Develop transformational leadership to drive large scale change

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Community Oriented Experiences

IDG’s

Women in Leadership

Driving women leadership in customer experience and customer transformation through an exclusive Women in Customer Contact Workshop

Lunch & Learns

C-Suite Boardroom

A C-suite Boardroom to provide closed-door strategic networking opportunities

Annual Cocktail Reception

Masterclass

A meticulously designed service design executive masterclass to ensure you walk away with tools you can apply to your organisation straight away

Lunch & Learns

CCW Awards

Incorporating CCW Excellence Awards to recognise leaders, projects and teams that strive for excellence in customer strategies, experiences and service delivery

…and Unforgettable!

You’ll be learning and networking all three days at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

For the first time ever, CCW Europe 2019 are incorporating prestigious CCW Excellence Awards! Join us on the evening of Tuesday 8th October, as winners are announced and recognised for their unique achievements.