CCW Europe 2021

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The European flagship of the LARGEST global customer contact event series - LIVE

600

Attendees

Expert Speakers

Hours of Networking

Hours of Learning

Omni-channel, Automation & Analytics:
Grasp the new reality of digital experiences

If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.

In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.

Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.

Experience the valuable insights of CCW Europe 2021, as we provide you with key practical takeaways, ensuring you leave the sessions armed with concrete action plans to start building your own digital experiences strategies.

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Inspirational Speakers

Simon Separghan

Head of Customer Contact

RBS

Alison Jaap

Customer Director

First Direct

Martijn Franssen

Director Digital Transformation Customer Service

KPN

Marek Grabowski

Customer Journeys Director

Orange

Paulo Antonelli

Head of Digital Transformation

Pearson

Maria Petersen

Vice President, Customer Intelligence

Dow Jones

Anne-Sophie Andre

Customer Relationship and Operations Director

Opteven Group

Claes Hessel

Head of Business to Business

Coop Sverige AB

Vinícius Zamperlini

Head of Cloud Customer Experience & Migration Professional Services COE

ING

Mitchell Baas

Head of Customer Service

New10, An ABN AMRO company

Martin Mason

Head of Customer & Employee Experience

Tado

David Bruce

Innovation Principal

Openreach

Brigham Tomco

CEO and Co-Founder

Emmersion

Julie McIntosh

Chief Culture Officer

Kura

Justin Kenny

Former Head of Customer Excellence

C. Hoare & Co

Niall Gallacher

Principal Strategic Consultant

Calabrio

Kevin McNulty

Director of Product Marketing

Talkdesk

Oke Eleazu

Chief Operating Officer

Bought by Many

Sam Richardson

Senior Visioneering Consultant, Twilio Foundry

Twilio

Jiri Inenicka

Product lead

Kiwi.com

Petra Mengelt

CEO

Blue Finance

Michelle Beeson

European eCommerce Analyst

Forrester Research

Julien Rio CCXP

Senior Director of Marketing

Ringcentral

Cait Mulcahy

Capability & Automation Manager

THREE

Joao Carmo

Principal AI Product Manager

Talkdesk

Emma Rose

Senior Director of Customer Success

Clarabridge

Francisco Pedro Marques

AI & CRM Platforms Manager

Sonae FS

Bhavana Bartholf

GM, US Transformation Leader

Microsoft

Maya Vertesi

Talent Acquisition Manager

Computacenter

Peter Jakus

VP, Market & Industry Insights

Exponea

Gavin Morden

Head of Customer Service, Operations & Change

The Share Centre

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Why you cannot afford to miss
CCW Europe 2021!

Learn from Industry Leaders
Join interactive discussion sessions to benchmark against your peers and the industry's most innovative brands on how they are developing digital experiences

Gain practical takeaways to implement
Gain practical insights to implement your own industry leading omni-channel, automation and data-driven transformation strategies

Meet with senior leaders for valuable insights
Exclusive “Executive Access Only Day” promising immersive learning and networking opportunities with the most senior leaders

Interact to elevate your CCW experience
Not just webinars! Interactive 1-2-1 meetings and discussion sessions to enable much-needed networking to meet potential partners!

Learn More

Place your business front of mind at the 100% virtual European flagship of the largest global customer contact event series

Join this leading virtual event to meet with these senior professionals as they look to actively improve their Customer Management strategies and futureproof their approach in this challenging time.

SPONSORSHIP OPPORTUNITIES

Enhanced & Valuable Formats

Challenge the status quo! Immerse yourself in customer-centric initiatives alongside customer-obsessed colleagues with our dynamic keynotes with Q&A, reinvented breakout sessions focused on industries, virtual exhibition hall, networking activities, invite-only sessions for senior practitioners, bringing you and your peers together to discuss your greatest challenges, brainstorm and exchange ideas and best practice tips through an in-depth, interactive discussion group.

Join Our Engaged Community

Connect with your peers and have fun while you’re at it! There are many opportunities for you to network at CCW. Through a virtual exhibition hall, bespoke closed door sessions, Q&A at keynote presentations, networking activities, meet the speaker sessions and more, you will meet the contacts you need to stay engaged with the very best of the CX community Join us for an unforgettable experience with virtual networking, help you still hear cutting edge content, meet and engage with peers, and find solutions to your most pressing challenges.